It is likely that you fall into one of the two groups: either you’ve experienced at the very least one Starbucks drink at some point in your life or you were curious to discover what the fuss was about. The popularity of Starbucks (and many other beverages) is undisputed. Starbucks was able to develop an appeal that is universal, not just about its products, but also its employees. So, what could Starbucks Teamwork culture teach other businesses?
The idea behind the Starbucks drink is more than the drink itself. It draws customers in to the experience and they leave satisfied with the service which is pleasant and unique. A major company such as Starbucks has not achieved the acclaim it has earned obviously! Through the years, they’ve employed diverse practices that focus on elevating the brand’s image to a higher standard of employee and customer satisfaction.
Starbucks policies cover a variety of areas however it’s safe declare that those pertaining to employee recognition and encouragement for teamwork are the most prominent. They not only aid in the growth of the company but they provide valuable information to other companies on how to improve their results and performance.
To begin, Starbucks always refers to staff as “partners” This practice highlights how each individual is more than ordinary employees and it doesn’t matter whether they’re working in store or corporate positions. This little detail can improve employees’ morale within the company and give them the feeling of being the main character and contribute to the company’s success: “I don’t just work there, I’m a part of the company”.
However, it’s not only the business that considers its employees as partners. Employees’ coworkers are also part of this culture, and are genuinely committed to the idea of helping one another. This sense of community is essential to the process of fostering collaboration, since “partners” are more likely to consider collaboration the most efficient way to succeed. The best results are achieved when all effort is shared.
One lesson from Starbucks teamwork is that it’s not really important to think of the names of those working for you, but creating an atmosphere that reflects their significance and the importance of protagonism is certainly an excellent way to promote cooperation inside your organization.
To know more about the culture of partnership at Starbucks it is possible to watch this short video on the experience of be an Starbucks partner:
Another unique aspect of Starbucks is the fact that it has a powerful claim that it is a company which is deeply concerned about its employees. They claim that they are treated with honor and dignity. They are constantly getting a boost and advancing throughout the process. They claim that each day is an opportunity to face an obstacle, learn something new, and improve as a person.
What can we take away from this? If every employee is valued, treated with respect, acknowledged, and appreciated to be valued, there is little space for unwholesome competition. Without this unwholesome competition, employees will thrive in an environment that is inclusive and collaborate in a positive spirit. As we can see from the clip that people view them like family. In all honesty, what could be a is a better team than a family?
Another excellent strategy employed by Starbucks is their involvement in community service. Starbucks invests in initiatives that are designed to boost local social and economic development. That’s how this program is implemented: Starbucks allows employees to devote a portion of their time working with a local non-profit and receive a monetary reward in exchange for the time they spend. The programs typically last around six months.
The participants are urged and rewarded to join volunteer groups and take part in charitable events. These outside programs are renowned for their ability to connect volunteers and can be a fantastic opportunity to bring them together to support a greater purpose, fostering that feeling of teamwork and partnership. In a survey about it, an employee of a Seattle retailer stated they have employees who are a sense of belonging and involvement in their local communities will be more inclined to remain at Starbucks for a longer time.
Starbucks Global Social Impact team Starbucks Global Social Impact team is responsible for contacting programs that they feel are that are compatible with their company and then executing the collaboration. The benefits of this program are the improvement in engagement among employees and the creation of new skills and the opportunity to serve as a template for a program to build capacity of employers that Starbucks along with other corporate partners could scale to other countries in the near future.
For more information about the Starbucks community Programs you can go to this site at. There is a section devoted to this topic which is the very first item you’ll find is an official video that talks details about the experience and the benefits of this enthralling initiative.
The next lesson to learn from Starbucks is to create the most diverse team that is possible. They believe that teamwork and diversity are a side by side since the company is seeking to have a global perspective. To acknowledge their gratitude, Starbucks believes in inclusion and that is achieved by encouraging conversations that are diverse and ways of thinking. Starbucks’ partners believe that diversity is celebrated as it helps to encourage creativity.
For Starbucks it’s important to bring different individuals together is a great way to develop innovative solutions and products. With a diversifying workforce, they’re able to meet the issues of the entire community. In celebrating diversity, it’s how Starbucks collaborates and teamwork thrive.
When it comes to diversification, Starbucks is also really committed to accessibility. They are hiring employees who have disabilities, and provide adequate accommodations as well as assistive technology to help people do their work. They also offer an official way that partners can use to request assistance and other services they can use The “Partner Networks” (also called employees resource group) that work to create an inclusive workplace throughout Starbucks with a wide range of backgrounds of their partners.
Have a look at the meaning of diversity at Starbucks:
A different and interesting thing happened the time that seventy-five thousand Starbucks employees were presented with the film on racism and bias as the company hosted an all-over meeting to launch an educational program on the topic. In this way, partners tend not to resent the company as they know that they are receiving equal treatment and this makes them feel a part of the team and allows them to contribute equally to the work or project they are assigned.
Values and culture
Starbucks is a company with an “Employee First” philosophy and it’s based on a key principle: competitors may replicate its products however they are unable to duplicate the customer experience that partners offer the customers. Starbucks is aware that employees who are well-treated, will, in turn provide customers with a pleasant experience. In reality it’s essential to mention that this kind of appreciation doesn’t just be limited to employees at the store however, it also applies to corporate employees. After all, they’re also partners!
To ensure that all employees are in the same boat, Starbucks has an Employee Handbook that is updated regularly. Actually, this kind of manual is common in a variety of businesses as they aid in the onboarding process and orientation of new employees and those who have been with them for a while. Starbucks offers a Handbook that includes some rules that are vital to the company’s success. Here are a few:
- Motivation of Employees;
- Pay Structure;
- Employment Discrimination laws;
- Review of employee performance;
- Anti-Harassment guidance;
- Performance Management Process.
The complexities of these kinds of manuals help to ensure that employees are aware of the dynamic within the company and, in this means they are able to join and be aware of what the team’s behavior is and how they’re expected do their work.
Rewards and appreciation
When it comes to recognizing workers, Starbucks promotes “a special combination of employee benefits” as well as a workplace/life plan which focuses on the mental, physical emotional, creative, and physical aspects of each individual. Starbucks is known for rewarding partners who have achieved the results they desire and who live their goals and principles. Apart from that the company recognizes its employees’ contributions to the company at every level of achievement with both formal and informal awards.
One of these program is known as”Bean Stock,” a program that is similar to “Bean Stock” reward which allows the owners to be a part of the performance of the business through shareholdings of Starbucks stock. Bradley Honeycutt, vice president of HR Services said that Starbucks created “Bean Stock” in 1991 to invest in its employees and establishing ownership throughout the company. She said that this approach is crucial to keeping excellent employees and creating an employee base that is loyal. In turn, the degree of bonding and efficiency were boosted. Another good reason for the reason Starbucks employees are referred to as partners is that they are, after all, partners.
Another illustration of how Starbucks recognizes and supports employees with benefits is a program called”the “Starbucks College Achievement Plan” where eligible customers can choose from a variety of undergraduate degree programs offered by Arizona State University online courses with the support of 100% tuition assistance offered by the company.
Watch this video from the institution which explains the University program as well as the partners’ success stories from this educational journey:
There are videos where the owners themselves discuss their experiences of obtaining a an education through Starbucks and their opinions on the program including this video.
In the realm of education, a further Starbucks benefits is “Tuition Reimbursement” in which the company assists its customers by providing tuition as well as fees, books, and tuition to enable them to take advantage of advancement opportunities in their professional development. The amount of reimbursement is up to $1000 per year, if the partner ticks some items, like having at least 6 years of uninterrupted service, and enrolling in a course in an accredited school to earn a certificate, diploma or degree.
These programs can prepare employees for higher roles and more prestigious achievements. A well-prepared partner can boost the performance of their teams because they’re always applying their skills to their job. Another benefit is that the support of an employer can be used to make someone feel valued and valued, this feeling transforms into gratitude and manifested in the worker’s commitment to their job.
In charge of the partners
After the health-related orientations that were held during the outbreak, Starbucks implemented remote work for its corporate partners and then last year (2020) the company opted to extend the work-from-home policy for Seattle Headquarters employees. The work-from-home policy is scheduled to run until the end of October 2021. However, Starbucks has stated that it is planning an office that is more flexible and perhaps an enlarger one for when things return back to “normal”.
To aid in the process of adapting, Kevin Johnson, CEO announced that his new design would be centered around remote-working technology and may add “hoteling features” which allow workers to book parking spaces or areas where they can work during the entire day. However, this choice is in part based on other strategic considerations… Johnson said to his partners that “This is not just a safety and health issue and a deliberate choice to assist you in managing your personal needs”.
We can safely say this strategy is aimed at promoting essential new skills among employees, specifically self-management and increased productivity. This strategy can also improve relations between employees as they must improve their communication so that they don’t lose contact with one another and ensure that the company continues to grow.
If we’re talking concerning taking care for the health of employees, Starbucks partners also are entitled to the universal benefits program which includes health insurance and the option of choosing both vision and dental plans. This will help keep the employees in top form and health, this means they are able to give greater dedication and commitment to their job. It’s a proven fact that a healthy and well-balanced team will always be the most effective work efforts of the team.
Starbucks is a company that aims to ensure that every customer feels that their contribution was noticed. The company even gave some guidelines for how to achieve this:
- Quickly The delay in recognition can reduce the impact.
- Real Recognition should not be viewed as a compulsion or obligation.
- shared: Employees want their colleagues and supervisors to be aware about their achievements. Recognizing someone’s achievements encourages those around them!
- Regularly: Partners should be frequently praised or acknowledged It is important not to think of them as a burden.
These are just a few of the many ways that any company can benefit in the Starbucks Partnership Culture. If you think the principles were “too complex” for your particular business currently, take note that it’s crucial to concentrate on the motivations behind each benefit, concept or program, because this is where all the key ideas are. If you find them fascinating, take your time and apply what you’ve learned to your company. You’ll surely make great modifications!